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Delivery and Returns

 

 

How long does delivery take?

We dispatch our products within 2 working days via Royal Mail. See the delivery times below from the time you order to arriving at your door in working days, this does not include bank holidays and weekends. We do not dispatch on Saturday, Sundays & Bank Holidays.

For some orders that are very large your order can possibly be sent in 2 packages. We do not charge customers for this service.

 

 

 

What is the threshold for free delivery?

To avail of free delivery, your order has to reach £55 for those in the UK (free 2nd class signed postage) and £70 for those outside the UK (free international signed postage).

 

 

My tracking number has not updated location, what is wrong?

Our postage provider provides signed delivery, not fully tracked delivery. The customer will be able to see the dispatch date and when Royail Mail has handed the products to oversee providers, but for some countries the tracking number does not provide full tracking and may not update again until the customer has signed for the product.

 

 

Can I return my order?

Yes you can return your order if the product is returned in its original condition (new and unused) and in it’s original packaging. The buyer will return the package to the return address in the package and pay for postage. Once the product is received we will send you a refund of the items you purchased (minus original delivery post). The limit for returning an order is 14 days within the UK & 21 days for all international orders. We will advise you to please get in touch with us before returning your order for confirmation.

 

How do I contact Jorie Hair in regards to my order?

Please see our contact us page for details or email us at customerservice@joriehair.com and we will get back to you as soon as possible.

 

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