Terms & Conditions

Please read these terms and conditions carefully before using our website or placing an order. By accessing our website or placing an order, you agree to be bound by these terms and conditions.

Order Placement

All products offered on our website are subject to stock availability. If any of the products in your order are not available, we will inform you as soon as possible as we may need to cancel your order. If only some of the products in your order are available, this will be explained in your acceptance and dispatch email.

If you need to amend your order or change your mind about ordering, please let us know as soon as possible. As once the order has been dispatched, we will not be able to make any changes to it.

We reserve the right to refuse or cancel any order if we suspect fraud or an unauthorised or illegal transaction.

Please note that product images on our website may not correspond exactly to the true physical product due to the internet browser, smartphone, or monitor used by the customer. Therefore, the colors of items may vary slightly.

From time to time, we may price an item or order incorrectly. We do reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If you have already placed an order, we will notify you and give you the option to reconfirm your order (at the correct price) or cancel it.

Ordering Errors

At Jorie Hair Ltd, we take great care to ensure that all orders are processed accurately and efficiently. However, it is the responsibility of the buyer to provide accurate information when placing an order, including the correct shipping address, telephone number, and email address.

If you notice an error in your order information or need to make a change, please contact us as soon as possible. We will do our best to accommodate any changes before the order is dispatched.

Please note that once an order has been dispatched, we will not be able to make any changes to the shipping information or delivery address. If incorrect information is provided and the order is delivered to the wrong address, we will not be held responsible for the loss or damage of the package.

If an incorrect address is entered and the package is returned to us by the delivery partner, we can resend the package to the correct address. However, the customer will be responsible for the cost of resending the package.

Intellectual Property

Jorie Hair Ltd is the owner or licensed user of all intellectual property rights in and to its website and its content, including but not limited to text, graphics, logos, images, and software. These rights are protected by copyright laws and treaties around the world. All such rights are reserved.

You are authorised to view and use the website and its content for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any information, software, products, or services obtained.

Refunds & Returns

Jorie Hair Ltd strives to ensure that our customers are fully satisfied with their purchases. However, if for any reason you are not satisfied with your order, we offer a 14-day return policy from the day you received the products, to initiate a return on our website (to start the returns process). To be eligible for a return, the products must be new, unused, and in their original packaging. Please initiate your returns in our returns centre.

To return your order, please send it to the return address provided in the package and bear the cost of postage. Once we receive the returned products, we will process your refund within 72 hours for the purchased items. If a partial refund is necessary, the original delivery cost will not be refunded. For instance, if you bought three accessories and returned one, you would only get a refund for the returned item's cost and not the delivery charge.

Please note that perishable goods and customized products are not covered by the cooling-off period. For detailed information on our refunds & returns policy, please visit our returns page.

We value your business and appreciate your understanding of our refund and return policy. If you have any queries or concerns, please feel free to contact us.

Third Party Links

Our website may contain links to third-party websites or services that Jorie Hair Ltd does not own or control. We assume no responsibility for the content, privacy policies, or practices of these third-party websites or services. We cannot warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Jorie Hair Ltd shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to have been caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites or services.

We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Shipping

When you place an order with Jorie Hair Ltd, the purchased item(s) will be shipped to the address you specify during the ordering process. Please note that all purchases made on joriehair.com are subject to a shipment contract with our shipping partner. Therefore, the risk of loss and delays for items purchased from our website pass to you upon delivery of the items to the carrier.

We aim to process and dispatch orders within the specified timeframe, but please note that shipping times may vary depending on the carrier and shipping method chosen. We will provide you with an estimated delivery timeline and cost breakdown on our delivery page. but we cannot guarantee delivery on a specific date or time.

Please also note that we do not ship to certain locations, and shipping restrictions may apply to certain products or destinations. If you have any questions about our shipping limitations or policies, please contact us before placing your order.

By placing an order on joriehair.com, you agree to our shipping policies. Jorie Hair Ltd reserves the right to change, modify, or update our shipping limitations and policies at any time without prior notice.

User-Generated Contributions

At Jorie Hair Ltd, we value our customers' opinions and feedback. We encourage you to share your experiences and thoughts on our products through user-generated content, such as product reviews, comments, and contributions to chats and discussions.

However, we have strict policies in place to ensure that all user-generated content is genuine, appropriate, and respectful. We do not tolerate any deliberate or malicious attempts to post fake content, copied or stolen photos, off-topic reviews, defamatory language, personal attacks, or unnecessary or incorrect content.

We reserve the right to remove any user-generated content that violates our policies and to take appropriate action against any user who repeatedly violates

Privacy Policy

At Jorie Hair Ltd, we understand the importance of protecting our customers' privacy. When you place an order with us, we collect personal information such as your name, address, email address, and phone number. We use this information to process and fulfill your orders, as well as to provide you with a personalized shopping experience on our website.

In addition to the information you provide when placing an order, we also collect data about your use of our website (cookies). This includes your browsing history, which helps us to improve our website and provide you with relevant marketing communications. We take your privacy seriously and will never sell, share, or rent your personal information to any third party. Only with the exception of our customer retargeting, reporting, email marketing or remarketing. In the case that we work with these third party providers for the aforementioned purposes, the are contractually obligated to maintain the confidentiality and security of your personal information.

We work with trusted service providers such as payment processors and delivery partners to process and fulfill your orders. These providers are also contractually obligated to maintain the confidentiality and security of your personal information.

By using our website, you consent to our collection and use of your personal information as outlined in this privacy policy. If you have any questions or concerns about our privacy policy or how we use your personal information, please contact us.

As an individual, you have the right to request the deletion of your data under the UK GDPR, also known as the 'right to be forgotten'. Please note that this right only applies to the data held at the time the request is received, and it does not cover any data that may be created in the future. The right is not absolute and only applicable in certain circumstances, such as when personal data is no longer necessary for the purpose for which it was collected or processed. For more information on these circumstances, please refer to the ico website. Once we receive your request, we will acknowledge it and process it within 7 to 30 days from the day of acknowledgment.

Termination

At Jorie Hair Ltd, we reserve the right to terminate your access to our website at any time without prior notice. We may take this action if we suspect a breach of our terms and conditions or if we believe that your use of our website may cause harm to us, our customers, or any third party.

We value the safety and security of our customers and take any necessary actions to protect them from any potential harm. If you have any questions or concerns about the termination of your access to our website, please contact us.

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